Terms of Service
Last updated: June 7, 2026
These Terms of Service ("Terms") govern your access to and use of the services provided by Alwaysbooked ("Alwaysbooked," "we," "us," or "our"), including our AI voice receptionist, lead generation and follow-up automations, SMS messaging, and our website at www.alwaysbooked.us (together, the "Services"). By engaging our Services or using our website, you ("you," "Client," or "your") agree to these Terms.
1. The Services
Alwaysbooked builds, deploys, and manages done-for-you systems for local service businesses. This includes an AI voice receptionist that answers and books calls, multi-touch SMS follow-up sequences, lead generation campaigns, and the integrations that connect them to your calendar and phone number. The exact scope of your engagement is defined in the proposal, order form, or written agreement we provide before work begins. If anything in those documents conflicts with these Terms, the signed agreement controls.
2. Eligibility
You must be at least 18 years old and authorized to enter into a binding agreement on behalf of your business to use the Services. By engaging us, you confirm that the information you provide is accurate and that you have the authority to grant the access and permissions described in these Terms.
3. Onboarding and Your Responsibilities
To deliver the Services, we rely on you to provide and maintain:
- A phone number to forward, access to your booking calendar, and the business details we need to configure the system.
- Accurate information about your services, pricing, availability, and policies so the AI represents your business correctly.
- Timely feedback and approvals during onboarding, including a kickoff call.
- All consents, disclosures, and permissions required by law before any contact is messaged or called on your behalf.
Delays or inaccurate information on your side may affect launch timelines and outcomes. You remain responsible for the lawfulness of the contacts, lists, and offers you ask us to work.
4. Fees and Billing
Our Services are provided on a month-to-month retainer billed in advance. Your retainer amount, billing date, and any usage-based charges (such as carrier, telephony, or AI processing costs passed through from third-party providers) are set out in your order form. Unless stated otherwise:
- Retainers are billed monthly and are due on the billing date each cycle.
- Fees are non-refundable except where required by law or expressly agreed in writing.
- Late or failed payments may result in suspension of the Services after notice.
- We may revise pricing with at least 30 days' written notice, effective on your next billing cycle.
5. Term, Cancellation, and Suspension
Engagements run month-to-month with no long-term commitment. Either party may cancel with 30 days' written notice before the next billing cycle. We may suspend or terminate the Services immediately if you breach these Terms, fail to pay, or use the Services in a way that creates legal or carrier risk. On termination, your access to the AI systems, automations, and managed integrations ends, and any fees accrued through the termination date remain payable.
6. SMS Messaging and Telephony Compliance
Our Services send SMS messages and place or receive calls on your behalf. You and Alwaysbooked each agree to comply with all applicable laws and carrier requirements, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, A2P 10DLC registration rules, and the policies of carriers and providers such as Twilio.
Consent: You are responsible for ensuring that every contact messaged or called through the Services has provided the consent required by law. You will not upload or instruct us to message purchased, scraped, or non-consented contact lists.
Opt-out and help: All messaging supports STOP to opt out and HELP for assistance, as described in our Privacy Policy. You will honor opt-outs and will not attempt to circumvent them.
Content: You will not use the Services to send unlawful, deceptive, or prohibited content, including messages related to categories restricted by carriers.
You are responsible for the messaging content and offers you direct us to send. We may pause or refuse messaging that we believe creates compliance or carrier risk.
7. Third-Party Services
The Services rely on third-party platforms, including Twilio for telephony and SMS, calendar and scheduling tools, the voice and AI providers that power our system, and other providers. Your use of the Services is also subject to those providers' terms. We are not responsible for outages, changes, pricing, or actions taken by third-party providers that are outside our reasonable control.
8. Acceptable Use
You agree not to use the Services to:
- Violate any law, regulation, or third-party right.
- Send spam, harassing, fraudulent, or misleading communications.
- Message contacts without the consent required by law.
- Interfere with, reverse engineer, or attempt to disrupt the systems we operate.
9. Intellectual Property
We retain all rights to the underlying systems, prompts, scripts, workflows, configurations, and methods we use to deliver the Services, including improvements developed during your engagement. You retain ownership of your business content, brand assets, customer data, and the leads and bookings generated for your business. During the engagement, we grant you a non-exclusive right to use the deployed system for your business. That right ends when the engagement ends.
10. Confidentiality
Each party may receive confidential information from the other. Both parties agree to protect that information, use it only to perform under these Terms, and not disclose it to third parties except as needed to deliver the Services or as required by law.
11. Results and Disclaimers
We work to improve how your business answers calls, follows up, and books appointments, but we do not guarantee specific results, call volumes, booking rates, or revenue. Performance depends on factors outside our control, including your offer, market, pricing, responsiveness, and the quality of leads. The Services are provided "as is" and "as available," without warranties of any kind, whether express or implied, to the fullest extent permitted by law.
12. Limitation of Liability
To the fullest extent permitted by law, Alwaysbooked will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim arising out of or relating to the Services will not exceed the amount you paid us in the three months before the event giving rise to the claim.
13. Indemnification
You agree to indemnify and hold harmless Alwaysbooked and its team from any claims, damages, penalties, or costs (including reasonable legal fees) arising from your use of the Services, the content and offers you direct us to send, your contact lists and consents, or your breach of these Terms or applicable law.
14. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Material changes that affect an active engagement will be communicated to you directly. Your continued use of the Services after an update means you accept the revised Terms.
15. Governing Law
These Terms are governed by the laws of the state in which Alwaysbooked operates, without regard to conflict-of-law rules. Any dispute that cannot be resolved informally will be handled in the courts located in that jurisdiction.
16. Contact Us
Questions about these Terms? Reach us at: